Cancellation and Refund Policy

West el-Balad for e-commerce is committed to providing exceptional service in a timely manner.
Unfortunately, when the customer cancels without giving enough notice, it prevents another customer from being served. No-shows and late cancellations have an impact on service quality while affecting customers who may show up earlier. For these reasons, West el-Balad for e-commerce has implemented a cancellation policy that will be strictly observed.

Cancellation Request
Cancellation requests may be submitted by phone, online through platform chat or email. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at info@dukan-eg.com

Refund Policy
The refund request must not exceed 14 days from the date of the shipping receipt. If the refund request is accepted the full paid amount will be recovered from your account.